Terms of Use | LocallyIrish.ie

These terms apply to everyone who uses LocallyIrish.ie (“LocallyIrish”, “we”, “us”): people looking for a business, people who leave reviews, and business owners who list, claim or advertise. LocallyIrish is run by Sevenoways Innovations Limited, trading as Locally Irish, a company registered in Ireland (company no. 681920), Coolaney, Co. Sligo, Ireland. By using the site you agree to these terms. If you do not agree, please do not use it.

How we handle personal data is set out separately in our Privacy Policy, and how we source and check information in our Editorial Policy.

1. Using LocallyIrish

LocallyIrish is free to browse. When you use it, you must not:

post anything false, misleading, unlawful, defamatory, abusive or that infringes someone else's rights;
impersonate a person or business, or claim a listing you are not entitled to manage;
copy, scrape or harvest listings, reviews or contact details in bulk, or resell them, by any automated means. Search engines, and AI assistants using the connectors we publish, are welcome within the limits we set;
use contact details or the enquiry and quote forms to send marketing or spam;
try to disrupt the site, get around its security or rate limits, or access areas you are not authorised to use.

If you break these terms, we may remove your content, block your access or close your account.

2. Accounts

You need an account to claim and manage a listing. Keep your login details private: you are responsible for what happens under your account. You can close your account at any time by contacting us.

3. Business listings

Where listings come from. Many listings are created from public information: Google, OpenStreetMap, the Companies Registration Office and official public registers. Others are added by owners or by us. A listing does not mean the business endorses LocallyIrish, or that we endorse the business.
Claiming. A business owner can claim a listing for free. We may ask for proof, such as an email at the business's own domain, and we can refuse or reverse a claim that is not genuine.
Accuracy. Owners are responsible for the information they add. We may correct details, categories or locations, and we may decline or remove listings that are not real, open businesses.
Corrections and removal. Anyone can suggest a correction. A business can ask for its listing to be removed using the link on the listing; we verify the request before removing anything, so a rival cannot take a listing down.

4. How listings are ranked

We tell you this because you should know why one business appears above another.

Category pages (for example “Electricians in Co. Cork”) show, in order: featured listings; then paid plans (Platinum, then Sponsored, then Premium); then all other listings by customer rating. Paying does affect position on these pages, and paid listings are marked “Featured” or “Sponsored”. Sponsored businesses may also appear in a labelled block above the results (at most three at a time).
Customer rating means reviews left on LocallyIrish and the business's Google rating counted together, weighted by how many ratings there are. A handful of perfect scores cannot outrank hundreds of near-perfect ones. Where ratings are equal, newer listings come first.
“Best of” pages and Top Rated awards rank by customer rating only. Payment cannot buy a higher position on them. A Google rating needs at least 5 ratings to count there, and businesses without enough ratings are listed separately, unranked.
Sorting by distance, where offered, uses your location in your own browser and does not change anyone's ranking.

5. Reviews and ratings

Reviews on LocallyIrish. Reviews must describe a genuine experience with the business. You must not:

review your own business, a business you work for or are connected to, or a competitor;
write, buy or commission fake reviews, or post a review on someone else's behalf;
offer or accept payment, discounts or gifts for a review unless that is clearly disclosed in the review.

How we check reviews. Every review is checked by a person before it is published. We limit reviews to one per business from the same internet connection, limit how many reviews one connection can submit, and flag reviews sent through VPNs or data centres for closer checking. We do not verify that every reviewer was a customer of the business. We remove reviews we believe are fake, and we may block people who post them. More detail: how we check reviews.

Owners can reply to reviews on their listing but cannot edit or remove them. If you think a review breaks these terms, report it (see section 11).

Google ratings. Where a listing shows a Google rating or Google reviews, they come from Google, are labelled as such, and are shown as Google provides them; we do not pick which Google reviews to show. If a listing's Google reviews appear to have been targeted by abuse, we may hide them on that listing entirely.

6. Badges, registers and awards

Register badges (for example Safe Electric, RGI, PSI, PSRA, SEAI or Tusla) show that a business appears on that public register. We match listings to registers automatically and recheck them regularly, and each badge names and links to its source. A match can occasionally be wrong. Tell us and we will fix it. A missing badge does not mean a business is unregistered: check the register itself.
Register names and logos belong to the bodies that run them. A badge is not an endorsement of LocallyIrish or of the business by that body.
Top Rated awards reflect a business's position on its “Best of” page when the award was made. Winners may display the award badge as we provide it, linking back to the page. We may withdraw an award if it was based on reviews that break these terms.

7. Enquiries, quotes and messages

When you send an enquiry or request quotes, we pass your message to the business or businesses concerned. Quote requests are reviewed before they are sent. Any agreement you then make is between you and the business: LocallyIrish is not a party to it and does not guarantee the work, the price or the result. Always check a business's details, registrations and insurance before you hire.

8. Paid plans and services

Paid plans, sponsored placements, boosts and one-off services are billed through Stripe at the price shown when you buy. Subscriptions renew automatically until you cancel from your dashboard; cancelling stops the next renewal.
Fees are non-refundable except where the law requires otherwise. We may change prices with reasonable notice; a change applies from your next renewal.
If a plan ends or a payment fails, your listing goes back to the free plan. Nothing you added is deleted: photos and extra content are hidden and come back if you upgrade again.
A paid plan improves where you appear on category pages (see section 4). We do not promise any particular search-engine ranking, number of views or number of enquiries.
Nothing in these terms affects your statutory rights. If you buy as a consumer rather than as a business, you may have a right to cancel within 14 days.

9. Elite and Signature plans

12-month minimum term. Elite and Signature are sold on a minimum term of 12 months from the date the plan starts. You can pay monthly or yearly. If you pay monthly, you agree to pay the monthly fee for the full 12 months.
Cancelling. You can ask to cancel at any time. If you pay monthly and cancel before the 12 months are up, the plan and your payments continue until the end of the 12-month term and then stop. After the first 12 months, the plan continues month to month (or year to year if you pay yearly) and you can cancel at any time, effective at the end of the current billing period.
Your website. We build and host the website included in your plan. Once you have paid for the full 12-month term, you own the website content and design we created for you, and we will help you move it if you leave. If the term is ended early by non-payment, ownership stays with us until the term fees are paid.
Exclusivity. Exclusive placement covers the category and county (or counties) named on your plan, for as long as the plan is active and paid. We do not promise any particular search-engine ranking or number of enquiries.
Non-payment. If a payment fails and is not resolved, we may pause the plan's placement and services. Amounts due for the remainder of the minimum term remain payable.

10. Content you submit

You keep ownership of what you post (reviews, photos, descriptions, events, news and job posts). You give us a free, non-exclusive licence to show, store, adapt the format of, and promote it on LocallyIrish and in our listings, badges and shared content, for as long as it is on the site. You confirm you have the right to post it. We may moderate, shorten or remove content that breaks these terms; we do not change the meaning of a review.

11. Reporting content and how we moderate

To report something (a fake or abusive review, a wrong badge, a listing that is not a real business, or anything you believe is illegal), use the report or “fix or remove this listing” links on the page, or email us. Tell us where it is and why you think it should come down.
We look at every report, act on it without undue delay, and tell you what we decided. If we remove or restrict your content or listing, we tell you why, unless the law or safety prevents it.
Disagree with a decision? Reply to the email we sent, or contact us, and a person will look at it again.
Some checks are automated, such as spam filters and register matching, and a trade-badge claim is declined automatically if the proof we asked for does not arrive by the deadline we gave. Decisions to remove a review or a listing are made by a person.

12. Our content and data

The site's design, text, guides, rankings and the compiled directory belong to Sevenoways Innovations or our licensors. You may link to any page and share individual listings. You may not copy the directory, or a substantial part of it, without our written permission. Maps and Google ratings are provided by Google and subject to Google's terms; payments are handled by Stripe.

13. Disclaimer and liability

We work to keep LocallyIrish accurate, but much of it comes from businesses, the public and third parties, so we cannot guarantee it is complete, current or correct, and the site is provided “as is”. Always confirm details directly with a business before relying on them.

To the extent the law allows, we are not liable for indirect or consequential loss, or for loss caused by a business you find through the site. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

14. Changes, law and contact

We may update these terms; the date at the top shows when. If a change materially affects business owners with a paid plan, we will tell them at least 15 days before it takes effect. Continuing to use the site after a change means you accept it.

These terms are governed by Irish law and the Irish courts have jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.

Contact. For questions about these terms, reports, or as our point of contact for authorities and users, email hello@locallyirish.ie or use our contact page.